Fraud awareness

Protect your information: we will never ask for a password or payment via email/SMS.

• Phishing alert: messages using our brand to request customs fees or confirm addresses are common. We do not send payment links via SMS.
• Verify the sender’s address (official domain) and the URL before clicking. Typosquatted and sub‑domain tricks are frequent.
• Never share card numbers, 3‑D Secure codes, passwords, or codes received by SMS.
• Refund scam: we never ask for a deposit to unlock a refund nor request bank details on a third‑party site.
• Fake delivery notices: anything asking you to pay for a new attempt is suspicious. Always verify in the official interface.
• Fake support: beware of premium‑rate numbers and unverified social accounts.
• Fake giveaways: official promotions never require payment of fees.
• Risky practices: password reuse, 2FA disabled, installing unverified apps.
• Technical controls: SPF/DKIM/DMARC, anti‑phishing monitoring, limited external links in notifications.
• Report attempts: include screenshot, full URL and message headers via the Contact page.
• File a police report when appropriate; preserve evidence (headers, logs, bank statements).
• Consumer guidance: follow your national consumer authority’s recommendations on common scams.
• Preventive blocking: contact your bank immediately if a fraudulent payment occurred and block your card.
• Account recovery: change passwords, enable MFA, revoke active sessions.
• Ongoing education: we update this page as threats evolve and run internal awareness campaigns.